Refund policy

Our Return and Refund policy
Because our pieces are jewellery, we do not accept returns or exchanges for change of mind. We only accept returns for items that arrive damaged, defective, or incorrect. If that happens, we will make it right.

Report within 24 hours
Please check your parcel as soon as you receive it. If there is a problem, contact us within 24 hours of delivery:

Send your order number along with clear photos or a short unboxing video showing the issue. Reports made after 24 hours may not be accepted.

What you get
If your claim is approved, you can choose either:

  • a replacement of the same item (subject to stock availability), or
  • a refund.

Returning the item
We may ask you to send the item back. If so, we will share the return address on WhatsApp once your request is approved. Please do not send anything back before this, as parcels sent without approval will not be accepted.

Return shipping

  • For approved damaged, defective, or incorrect items, we pay the return shipping.
  • If a claim turns out to be inaccurate (for example, the item is not damaged, or it is a different or used item), the customer pays the shipping cost and the request may be declined.

Refunds
Since most orders are Cash on Delivery, approved refunds are sent by bank transfer, Easypaisa, or JazzCash to the account details you give us. We process refunds within 5-7 working days of approval. For approved damaged or incorrect items, the refund includes the delivery charge.

Not covered
Normal wear over time, or damage caused after delivery (for example from not following our care instructions), is not covered.

Questions?
Message us anytime on WhatsApp at +92 313 4403301 or email wearvarya@gmail.com.